1. Overview
ClearClose helps users upload real estate contract PDFs and receive automated, AI-assisted analysis. Because the Service processes sensitive documents, we describe below what we collect, why we collect it, and the choices available to you.
This Policy applies to the website and web application at https://clearclose.app. It does not apply to third-party websites or services that we do not control.
2. Information we collect
2.1 Information you provide
- Account information: If you register, we collect email address and authentication credentials (passwords are handled by our auth provider and stored in hashed form).
- Contract files: PDFs you upload, including filenames and extracted text needed to perform analysis.
- Analysis results: Summaries, flagged items, and suggested questions generated for your contracts.
- Communications: Information you send when contacting support or requesting password resets.
2.2 Information collected automatically
- Usage and device data: Pages viewed, features used, approximate location derived from IP address, browser type, operating system, referral URLs, and similar technical data.
- Log and security data: IP address, timestamps, error logs, and signals used to prevent abuse (such as rate limiting).
- Cookies and similar technologies: See Section 8 (Cookies).
2.3 Guest sessions
You may use certain features without creating a permanent account. Guest sessions use cookies and identifiers assigned by our authentication provider so we can associate uploads and results with your browser session.
3. How we use information
We use information to:
- Provide, operate, maintain, and improve the Service.
- Process uploaded contracts and deliver analysis results to you.
- Authenticate users, manage accounts, and enforce usage limits.
- Monitor performance, debug errors, and protect against fraud or abuse.
- Understand product usage through analytics (in aggregated or pseudonymous form).
- Comply with legal obligations and respond to lawful requests.
- Communicate with you about the Service, security, or policy updates.
We do not sell your personal information. We do not use your contract content to train public AI models unless we clearly disclose that separately and obtain any required consent.
4. AI processing of contract content
To generate analysis, we extract text from your PDF and send relevant portions to third-party AI inference providers for processing. This is essential to the Service. By uploading a contract and requesting analysis, you direct us to process your document for this purpose, subject to our Terms of Service.
AI providers may temporarily process contract text on their systems according to their policies. We select providers that offer terms appropriate for application use, but you should not upload documents you are prohibited from sharing with subprocessors.
6. Data retention
We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Contract files, analysis results, and account data are generally kept until you delete them (where deletion is offered), close your account, or we no longer need them for legitimate business purposes.
Guest-session data may persist for the life of the session and associated records in our database until deleted or purged according to our retention practices.
Backups and logs may retain residual copies for a limited period after deletion.
7. Security
We use administrative, technical, and organizational measures designed to protect information, including encryption in transit (HTTPS), access controls, and private storage for uploaded files. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
9. Your choices and rights
Depending on where you live, you may have rights to:
- Access personal information we hold about you.
- Request correction or deletion of certain information.
- Object to or restrict certain processing.
- Withdraw consent where processing is consent-based.
- Receive a portable copy of certain data.
- Opt out of certain analytics or marketing communications.
To exercise these rights, email privacy@clearclose.com. We may need to verify your identity. We will respond within the timeframe required by applicable law.
California residents: We do not sell personal information. You may have additional rights under the CCPA/CPRA, including the right to know, delete, and correct personal information, and to limit use of sensitive personal information where applicable.
EEA/UK residents: Where GDPR applies, our lawful bases may include contract performance, legitimate interests (such as security and product improvement), and consent where required. You may lodge a complaint with your local supervisory authority.
10. Children
The Service is not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided information, contact us and we will take appropriate steps to delete it.
11. International users
We are based in the United States. If you access the Service from outside the U.S., your information may be processed in the U.S. and other countries where our providers operate, which may have different data protection laws than your jurisdiction.
12. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. Material changes may be communicated through the Service or by email where appropriate.
13. Contact us
Privacy questions or requests: privacy@clearclose.com
Terms of Service: /terms